Same Day Delivery
Last Updated: October 2025
Welcome to Royal Flowers!
These Terms and Conditions (“Terms”) govern your use of our website [www.royalflowers.ae] (“Website”) and all products and services offered by Royal Flowers (“we”, “us”, or “our”) within the United Arab Emirates (UAE).
By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use this Website.
Royal Flowers is an online flower and gift delivery service operating across the UAE.
We specialize in delivering premium fresh flowers, bouquets, cakes, chocolates, and personalized gifts for every occasion.
By using this Website, you confirm that you are:
At least 18 years of age; and
Using the Website in compliance with UAE laws and regulations.
If you are using our Website on behalf of a company or another person, you represent that you are authorized to do so.
All products are subject to availability.
In rare cases where an item is unavailable, we may substitute it with an item of equal or greater value while maintaining the overall style and theme of the arrangement.
Images on our Website are for illustration purposes. Actual products may slightly vary due to seasonal flowers or design updates.
Orders can be placed through our Website only.
You must provide accurate and complete delivery details.
Payments can be made using major credit/debit cards, digital wallets, or other secure payment methods available on our site.
All prices are shown in AED (United Arab Emirates Dirham) and are inclusive of VAT unless otherwise stated.
We reserve the right to cancel or refuse any order if fraudulent activity or incorrect payment details are detected.
We deliver across all Emirates in the UAE.
Same-day delivery is available for orders placed before our daily cut-off time (varies by location).
Delivery delays may occur due to public holidays, extreme weather, or inaccurate delivery details.
In case the recipient is unavailable, our delivery team may contact you to reschedule or deliver to an alternate address.
Orders can be cancelled at least 24 hours before the scheduled delivery time.
Refunds will not be processed for orders already prepared, dispatched, or delivered.
For valid cancellations or product issues, refunds will be issued to the original payment method within 7–10 working days.
In case of damaged or incorrect products, please contact us within 24 hours of delivery with clear photos for review.
Due to seasonal and regional availability, certain flowers or gift items may need to be replaced with similar products of equal or greater value. We always aim to maintain the same aesthetic and quality.
You may include a personalized message with your order.
We reserve the right to refuse messages containing offensive, illegal, or inappropriate content.
For custom flower arrangements or bulk orders, advance notice and payment may be required.
All content on the Royal Flowers Website—including images, text, graphics, logos, and designs—is the property of Royal Flowers and is protected by UAE copyright and trademark laws.
You may not reproduce, distribute, or modify any part of the Website without our prior written permission.
Royal Flowers shall not be held responsible for:
Delays caused by circumstances beyond our control (e.g., weather, traffic, inaccurate addresses).
Allergic reactions to flowers or materials used in arrangements.
Any indirect, incidental, or consequential damages arising from the use of our Website or products.
Our total liability shall not exceed the amount paid for the specific order.
Your personal information is collected and processed in accordance with our [Privacy Policy].
We are committed to maintaining your data privacy and protecting your information under UAE data protection laws.
These Terms are governed by the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
We reserve the right to modify or update these Terms at any time without prior notice.
The latest version will always be available on this page, and continued use of the Website constitutes your acceptance of any updated Terms.
